GASLAND Protection Plan

GASLAND Protection Plan

Automatic Protection

Your GASLAND Protection Plan starts automatically from the date of purchase. No registration is required.

What's Covered?

Mechanical & Electrical Failures
Coverage applies to eligible failures caused by normal use, excluding accidental damage, misuse, or improper operation.
Parts & Repair Support
Includes troubleshooting, replacement parts, and repair assistance for covered issues.
Dedicated Customer Support
Receive professional support from the GASLAND service team for diagnosis and resolution.
Extended Coverage Options
2-year warranty by default; available to extend to 3-year and 5-year protection plans.

How It Works

Purchase Your Plan
Select the protection period that fits your GASLAND appliance.
Contact GASLAND Support
Email: support@gaslandchef.com
Receive Assistance
Our team will help diagnose the issue and provide the appropriate service solution.

Coverage Exclusions

The GASLAND Protection Plan does not cover:

Accidental damage, misuse, unauthorized repairs, or product modifications.
Damage caused by improper installation, incorrect operation, or lack of maintenance.
Damage caused by freezing, extreme weather, or improper storage.

Examples include:

Outdoor water heaters not drained before freezing temperatures, resulting in frost or water damage.
Use outside the product’s intended purpose or operating conditions.

Returns24/7 Real Human Support

Returns24/7 Real Human Support

Shipping Method:

（1）Standard / small orders ship out via: Canada Post and FedEx.

（2）For large items, multiple items or large orders we use LTL freight.

Shipping Time: Standard shipping: 4-6 business days. LTL shipping: 8-10 natural days.

Once an order has shipped we are unable to change or modify it for any reason. For orders that use the LTL shipping method, if the consignee requests to change the destination, the shipment will return to the shipper and we will issue a refund less the 20% restocking fee.

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (844)-538-7890 or email at (support@gaslandchef.com) Monday - Friday from 9am -5pm EST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.